HIRING NOW SERVICE DELIVERY MANAGER IN SALEM

VENUE :
OPP, ANS DHIVYAM,
NARASOTHIPATTI, NEAR D-MART WAY,
SALEM-4. PHONE : 7845324333.

As a Service Delivery Manager in a bank, you’d be responsible for ensuring the smooth and efficient delivery of banking services, managing service teams, resolving customer issues, and continuously improving service delivery processes to meet SLAs and client expectations.

Here’s a more detailed breakdown of the role:

Key Responsibilities:

Service Delivery Oversight:Oversee the delivery of banking services, ensuring they meet quality standards and client expectations.
Service Level Agreement (SLA) Management:
Ensure adherence to SLAs and KPIs, monitoring performance and taking corrective actions when necessary.
Team Leadership and Management:
Lead and manage service delivery teams, providing guidance, support, and development opportunities.
Customer Relationship Management:
Maintain strong relationships with clients, addressing their concerns and ensuring their satisfaction.