ROLES & RESPONSIBILITIES:
1.Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
2.Converting a suspect to a prospect. This involves the following:
-Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office
hours.
-This will also involve making calls at different times in order to achieve success.
-Need Analysis
-Eligibility Profiling
-Setting up an appointment
-Follow up with the prospect post every meeting with the sales officer until conclusion.
3.Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying
customer needs with the objective of converting the prospect to a customer.
4.Responsible for conversion of suspects to prospects to customers
5.Provide support to the sales team in increasing conversions by:
-Prompt calling to all suspects / prospects
-Timely follow up with all prospects
-Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking
feedback from him on your performance
6.Responsible for complete knowledge of company products and policies as well as those of competition
7.Responsible for quality of the conversation, which entails the following:
-Accuracy
-Product Knowledge
-Appraisal Skills
-Punctuality
-TAT commitments
8.Ability to handle objections
9.Build and maintain relationships with real estate agents, builders, and other referral sources.
10.Generating References: The quality of your conversation and your ability to connect with the customer is also
reflected in the number of references that you generate.
11.Providing market feedback to the supervisor:
-It is important to share with your supervisor any trends that you come across whilst speaking to a prospect.
Skills:
-Sales and negotiation skills
-Knowledge of home loan products and lending regulations
-Excellent communication skills
-Relationship building
-Goal-oriented mindset
-Attention to detail
-Organizational skills
-Proficiency in CRM software
-Stay updated with market trends to better serve customers.
Salary is not a constraint for the right candidate.