Shipping & Tracking

Shipping:

 

What is Sellque’s Shipping Policy?

Sellque.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.

How long will my order take to arrive?

Your order will be delivered within 1-2 days depending on the delivery location. Sometimes it may take longer than the stipulated time due to unforeseen conditions including weather conditions, flight delays and etc at the courier company end.

Are there any shipping charges?

No. Any charges for shipping will be mentioned on the cart while placing the order. There are no shipping charges.

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Do you ship internationally?

No we don’t.

Why did I receive a partial Order?

Partial orders can be delivered due to unavailability of certain items and incase of any refund for pre-paid orders of amount same will be initiated automatically and will reflect in your account in 7-10 business days.

I am going out of town. Can you expedite my delivery?

The current logistics infrastructure in India today doesn’t allow us to expedite further at this time.

 

Tracking:

 

How do I track my Order?

Email and SMS are sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.

You may also to track your order.

I used my tracking number to check the details of my shipment but the information is not clear to me.

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn’t answer your question please call us.

In transit            Your order is on its way to your city

out for delivery   Your order has reached your city and we will attempt to deliver it today

Hold at hub        We tried delivering your order at least once and we will try again in 48 hours

RTO in transit    Your order was undelivered and is on its way back to our warehouse.

I should have received my order by now but I haven’t. What do I do?

If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner’s site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.